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Claims

What to do in the event of a claim.

  • Advise all claims to us within 30 days of a claim event or as soon as reasonably practicable.
  • You must submit all supporting documentation, e.g. medical reports, police reports, declarations, receipts, valuations or other such evidence we may request to assist us in the prompt resolution of Your claim.
  • For liability claims do not make any admission or offer. Request the claim against You be put in writing.
  • All losses under Luggage and Travel Documents must be reported to local authorities and/or Your Transport Provider and written acknowledgment obtained.
  • In respect of overseas medical claims You should submit claims to Your private health insurance provider prior to lodgment with Chubb.
  • Immediately report any luggage loss or damage to the airline or carrier involved and submit a claim to them. In some instances they may be responsible for the damage and/or loss.
  • Use the Chubb Assistance Line 61 2 8907 5666 for specific assistance on all travel emergency matters whilst travelling overseas.

Submitting your claim online gives you more control and convenience.

Through the Chubb Claim Centre you can begin processing your claim online, receive immediate confirmation of submission, reduce steps and time to completion, and receive SMS updates.

For claims assistance please call 1800 628 020

* Cover is subject to the terms, conditions, limitations and exclusions as set out in the relevant PDS.

SCENIC Travel Insurance is issued and underwritten by Chubb Insurance Australia Limited ABN 23 001 642 020, AFSL No. 239687 (Chubb) and distributed by Scenic Tours Pty Ltd ABN 85 002 715 602 (Scenic) who is an authorised representative of Chubb (AR No. 000261389). Chubb and Scenic only provide general advice and do not consider your objectives, financial situation or needs. To decide if this product is right for you, read the Scenic Travel Insurance Policy Wording and Product Disclosure Statement (PDS) or simply call 1800 803 548. Please also see the Financial Services Guide and Chubb Privacy Policy. Terms, conditions, exclusions and limits apply.